FAQs
about Patient Billing
Why do I get multiple bills?
Are there translators who can answer billing
questions?
¿Hay los traductores que pueden
ayudar a los pacientes que no hablan inglés con preguntas
de la facturación?
My health insurance has a co-payment or a deductible.
I received something that says the amount due
is zero.
My bill has the wrong insurance information
on it.
How can I pay by credit card?
Where do I mail payments?
How do I pay in person?
I'm calling on behalf of a friend or family
member and need an Authorization Form.
I've never been to the place named
on my bill!
My insurance company should pay for everything
and it didn't!
Where can I get financial assistance with
my bill?
I have Medicare but I'm being billed.
My insurance company sent me a check to
cover an HSF bill.
Definitions
and resources for Medical Insurance and Billing
Why do I get multiple bills?
HSF only does the billing for services associated with UVA health
care providers. Providers are doctors, dentists, nurse practitioners,
interns, or physician assistants who provide service to you as a
patient. These professionals also consult, analyze lab results,
and read X-rays in collaboration with medical staff from other facilities.
HSF does NOT bill for UVA hospital services, lab tests, or use of
equipment or facilities. Since billing for medical treatment is
very specialized, you may receive more than one bill from a single
visit.
Are there translators who can help
patients who don't speak English with billing questions?
Translation services are available by calling (434) 980-6110 or
(800) 868-6600.
¿Hay los traductores que pueden ayudar a los pacientes
que no hablan inglés con preguntas de la facturación?
Servicios de traducción están disponibles por calling
(434) 980-6110 o (800) 868-6600.
My health insurance has a co-payment or
a deductible. What's the difference?
Co-payment: A cost-sharing arrangement in which you pay a specified
charge for a specified service within a participating network, such
as $15 for an office visit. You usually make your co-payment at
the time the service is rendered. Co-payments may be in addition
to certain co-insurance and deductible payments.
Deductible: A dollar amount you must pay out-of-pocket before the
insurance company begins to pay at the co-insurance level. For example,
if you have an individual deductible of $200, you must pay $200
of your health care costs before your insurance company pays any
percentage. A family deductible defines how much your family must
pay out-of-pocket before insurance pays any percentage.
Co-Insurance: Cost sharing between you and the insurance company,
defined as a percentage. For example, suppose a policy offers 80/20
co-insurance on the first $5,000 of medical claims. The insurance
company would pay 80% or $4,000 of the first $5,000 of medical claims
and you would pay 20% or $1,000, after which the insurance company
will pay the remainder as defined in the policy. Coinsurance often
applies after you meet your deductible.
I received something from my insurance company
that says the amount due is zero. Why?
You receive an Explanation of Benefits (EOB) after services showing
which charges were submitted to your insurance company. This is
for your information only. You will also receive an EOB that shows
which charges were paid by insurance, adjustments that were made,
etc. An EOB is not a bill! Even if it shows an amount due, a bill
will be sent with payment details.
My bill has the wrong insurance information
on it. What should I do?
During the registration process, your insurance information may
not have been correctly entered. Please call HSF at (434) 980-6110
or (800) 868-6600 and provide the following::
1. Name of the insurance company
2. Policy number
3. Group number
4. When the policy started
5. Name of the policy holder
6. The relationship of the policy holder to the patient
How can I pay by credit card?
Account representatives can take payments by telephone Monday-Friday
from 8 am to 5 pm. Please call (434) 980-6110 or (800) 868-6600.
We accept all major credit cards.
Where do I mail payments?
UVa Health Services Foundation
PO Box 9007
Charlottesville, VA 22906
How do I pay in person?
HSF satellite representatives accept cash, checks, money orders,
and credit and debit cards at these locations:
UVA Medical Center (main hospital)-First floor, Hospital Admissions
department just off the main lobby.
HealthSouth Building in the Fontaine Research Park-Enter the research
park and take a left at the T. Turn right at the stop sign and the
UVA-HealthSouth Rehabilitation Hospital building will be the first
building on your right, 545 Ray C. Hunt Drive. The covered entrance
leads into the main lobby and the HSF satellite office (Patient
Financial Services) is on the 3rd floor, Room 3101.
I'm calling on behalf of a friend or family
member and no one will give me any information. What should I do?
Federal HIPAA privacy regulations require that a patient fill out
an authorization form in order for his or her personal health information,
including billing information, to be discussed with others. Patients
should use the HSF
Authorization Form and return it to HSF, 500 Ray C Hunt Drive,
Charlottesville, VA 22903.
Why did I get a bill for services? I've
never been to the place named on my bill!
In addition to the physicians of the UVA Medical Center, HSF processes
billing for a number of facilities, including Rockbridge Medical
Center, Virginia Imaging, Page Memorial Hospital x-rays.UVa physicians
consult with doctors all over the world, especially in the field
of pathology.
My insurance company should pay for everything
and it didn't!
Your health insurance coverage is defined in a contract between
the insurance company and you. While HSF staff can help you to understand
your billed charges, you need to call your insurance company with
questions about why or why not charges were paid.
How can I apply for financial assistance
with my bills?
UVA Health System's Patient Financial Services conducts financial
screenings to determine a patient's ability to pay. Call Patient
Financial Services at (434) 924-5377 or (800) 523-4398 or visit
their web site at http://www.healthsystem.virginia.edu/internet/pfs/
Necessary financial screening forms can be found on the PFS site.
I have Medicare but I'm being billed. Why?
Medicare coverage has two parts. Part A primarily provides hospital
insurance, but also includes limited skilled nursing home care,
hospice care, and some home health care services. Part A is financed
by payroll taxes.
Medicare Part B primarily provides medical insurance and includes
doctors' services, outpatient hospital care, and other medical services
that are not covered by Part A.
If you only have Part A coverage, you will be billed for provider
services and other uncovered expenses.
My insurance company sent me a check
to cover an HSF bill.
You may endorse the check to HSF or deposit it and send your personal
check to HSF. Be sure to enclose the Explanation of Benefits
(EOB) with your check to allow for contractual adjustments,
if necessary. Mail to:
UVa Health Services Foundation
PO Box 9007
Charlottesville, VA 22906-9007
Helpful
Links about Medical Insurance and Billing
UVA Patient Financial Services-Patient Financial Services
conducts financial screenings to determine a patient's ability to
pay. Necessary forms can also be found here.
http://www.healthsystem.virginia.edu/internet/pfs/
Definitions of Health Insurance Terms (PDF file)
http://www.bls.gov/ncs/ebs/sp/healthterms.pdf
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